About National Appliance Care

National Appliance Care (NAC) is a National Provider of both in warranty and out of warranty repairs to domestic appliances. We at NAC pride ourselves on being able to offer a complete one stop shop for anything relating to the repair of domestic appliances from providing a place where consumers can engage with engineers for a bit of help & advice to providing an engineer that will react quickly and efficiently to any appliance issue that needs dealing with. Our network can engage in repairs to Washing Machines / Washer Dyers, Tumble / Condenser Dryers, Dishwashers, Refrigeration products (Including American Style), Cooking products (Gas & Electric) and Microwaves / Combination Ovens.

Our Services…

  • Washing Machine Repairs
  • Tumble / Condenser Dryer Repairs
  • Dishwasher Repairs
  • Cooker / Oven / Hob Repairs
  • Refrigeration Repairs

Why Us?

  • Prompt Service
  • Friendly Service
  • Service Charges quoted before any visit
  • Same Day / Next Day visits available in most instances
  • Deal directly with the Engineer – Cut out Call Centres!

Why do we do what we do?

Within the Whitegoods Industry, there are a number of large ‘National’ companies with large advertising budgets that advertise for out of warranty or ‘Chargeable’ repairs by competing with smaller, Local Engineers. Although they do provide the service that they advertise, in most instances, they simply ‘Sub-Contract’ the repair to a Local Engineer and pay a fraction of the income they have generated per repair. Again, in most instances, they also source and supply all the spare parts required for any repair and retain any profit on the spare parts.

This ultimately means that although your Local Engineer is doing the repair, and they are ‘Administrating’ the repair, they will not be receiving the full income for the repair and income is restricted by not being able to source and supply their own spare parts.

With National Appliance Care, our aim is to compete with these larger companies so we can provide Local Engineers with an opportunity to receive more ‘Chargeable’ Repairs while they maintain the ‘Lions Share’ or bulk of the income.

When booking a repair via National Appliance Care, you can rest assured that when we allocate your repair, you will be dealing directly with your Local Engineer, paying your Local Engineer directly and hopefully you will develop a good relationship with your Local Engineer for any future appliance problems that might arise.

Communication is important… We’re only a call or a click away…

Service Charges / Quoted Fees…

Applicable Service Charges are quoted at the point of booking the service request and then confirmed by any attending Engineer prior to any visit so you know exactly what to expect. Your Service Charge is quoted for and will include the following:

  • Engineer Callout
  • Labour / Any time spent to do the repair – Whether it be 10 Minutes or 10 Hours!

Your Service Charge is a fixed fee for the callout & Labour and does not include any parts that might be needed for the repair. In the event of any customer not wanting to go ahead with any repair due to required parts cost or spare part back order delays, the Service Charge will remain payable as the Engineer will have visited and spent time diagnosing the fault.

We do not offer a free callout or free estimates / quotes.

Legal Stuff – Company Information…

  • National Appliance Care is a Trading Style of NAC (Domestic Appliances) Ltd.
  • NAC (Domestic Appliances) Ltd, Company Number: 07531907
  • VAT Registered Company: 186 1949 65
  • Gas Safe Registered Company: 560786

Recent Feedback:

  • The washing machines going like a dream! Thankyou again for not giving up! Happy Christmas, Jane and Julian from Rectory cottage Jane & Julian

  • Excellent service! Came same day to fix my washer, was polite, courteous and knowledgeable. Would definitely recommend! Mrs Hill

  • BIG thank you to Darren who fixed my washing machine within 15 mins. (My husband had told me to go out and buy a new one)I rang in the morning and Darren was with me by 1.30pm. Fantastic Service Thanks will recommend you to family and friends. Julie Tiley

  • The engineer arrived within the times he'd said, was very polite and efficient. He explained the problem, repaired it, and gave me advice on how to prevent it happening again. I coudn't have asked for more Kathryn Knight

  • Excellent service, would certainly use them again and recommend them to anyone. Kathleen Cropper

  • Fantastic service very prompt and polite would recommend to anyone Jackie Gant

  • Fixed my washer machine on the same day i called ,what a live safer .Thank you Diane Bower

  • The most amazing HONEST, FAST service ever! Jacqui Jones

  • Very pleasant young man. Kept his promise to telephone, did so and then arranged a time to visit. Attended the appliance in a very professional manner and seemed to have everything at his fingertips. Very impressed and would recommend him and use him again. Pauline Mitchell

  • Cooker repair. Quick to respond and identify the problem. Had the part in stock and quickly made to repair. He was polite, worked in a professional and tidy manner. Will use him again and highly recommend him. Mrs Hazel Littleboy

  • Great service – a quick turnaround and a good price. Would recommend to anyone and will use again. James Smith

  • An excellent service. Polite, friendly and punctual; my washer is now working perfectly again…thank goodness. The engineer explained the problem and fixed it quickly and efficiently. I will be using this service again and will recommend to friends and family. Amanda Stocks

  • This guy really knows his stuff. Stuck to schedule and cost very impressive. A.whiteley

  • Excellent service. Phoned to confirm time due and arrived at that time. Would recommend to anyone.Mrs Ward