Business to Business – Commercial Client Services

Who are we?

National Appliance Care (NAC) is primarily a National ‘Chargeable‘ or ‘Out of Warranty‘ Repair Network but as we have grown and developed, there has been an increase in enquiries from both Insurance Companies and Manufacturers asking if we can assist with a repair or in some instances ‘repairs‘ where a current Service Network is struggling to meet the service level requirement or the needs of their customer.

We believe that one of the reasons behind this is that we set out to slowly grow in to becoming one of the well known National Appliance Repair businesses within the UK and we are now achieving that status. At NAC, we not only strive to be successful, we crave the success of a network that shines above all others.

We have both shown and proven that we have a network that like working with us and one that value the repairs that we generate for them as they are more lucrative than the same repair would be from another work source. One of the main results of this is that the support we receive from our network is excellent and all our engineers always work with us to accommodate ‘ad-hoc’ or ‘special’ requests when asked… But we don’t stop there…

At NAC, we strongly feel that there’s little point in telling perspective clients that ‘we will‘ or ‘we can‘ when the only option we have is to send any repair request to a Self Employed Engineer that can say ‘I cant because…‘. That’s why here at NAC, we are employing, full time, permanent Engineers that are Gas Qualified and Refrigeration Systems Qualified. All of our Employed Engineers are given all the support needed to provide a First Class Service to any client that we work with or on behalf of. As an Employed Engineer, they drive a new, sign-written and always clean Ford Transit Connect van, they wear clean, top quality embroidered full uniform and they are each armed with a Cellular iPad Air with which they use to update our call centre / repair administration staff on repairs in real-time including all the relevant repair / job information and all updates include many desirable sets of information / feedback such as images, customer signatures and safety test results using our very own Job Management System – SERVICEmate.

What can we offer you?

If you are an Insurance Company or Manufacturer that has found our website because you feel you need or simply want an alternative to any current Service Support Network, or if you just need a hand with a current or ad-hoc repair/s, please feel free to get in touch below and one of us will contact you to say hello, have a chat and we’ll see if the NAC Network can help you whether it be now or in the future!

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Recent Feedback:

  • The washing machines going like a dream! Thankyou again for not giving up! Happy Christmas, Jane and Julian from Rectory cottage Jane & Julian

  • Excellent service! Came same day to fix my washer, was polite, courteous and knowledgeable. Would definitely recommend! Mrs Hill

  • BIG thank you to Darren who fixed my washing machine within 15 mins. (My husband had told me to go out and buy a new one)I rang in the morning and Darren was with me by 1.30pm. Fantastic Service Thanks will recommend you to family and friends. Julie Tiley

  • The engineer arrived within the times he'd said, was very polite and efficient. He explained the problem, repaired it, and gave me advice on how to prevent it happening again. I coudn't have asked for more Kathryn Knight

  • Excellent service, would certainly use them again and recommend them to anyone. Kathleen Cropper

  • Fantastic service very prompt and polite would recommend to anyone Jackie Gant

  • Fixed my washer machine on the same day i called ,what a live safer .Thank you Diane Bower

  • The most amazing HONEST, FAST service ever! Jacqui Jones

  • Very pleasant young man. Kept his promise to telephone, did so and then arranged a time to visit. Attended the appliance in a very professional manner and seemed to have everything at his fingertips. Very impressed and would recommend him and use him again. Pauline Mitchell

  • Cooker repair. Quick to respond and identify the problem. Had the part in stock and quickly made to repair. He was polite, worked in a professional and tidy manner. Will use him again and highly recommend him. Mrs Hazel Littleboy

  • Great service – a quick turnaround and a good price. Would recommend to anyone and will use again. James Smith

  • An excellent service. Polite, friendly and punctual; my washer is now working perfectly again…thank goodness. The engineer explained the problem and fixed it quickly and efficiently. I will be using this service again and will recommend to friends and family. Amanda Stocks

  • This guy really knows his stuff. Stuck to schedule and cost very impressive. A.whiteley

  • Excellent service. Phoned to confirm time due and arrived at that time. Would recommend to anyone.Mrs Ward